Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
- Incorrect size or color selection
- Incorrect addresses entered at checkout
- Buyer’s remorse
- Color or design preference changes
Please review sizing charts and product details carefully before placing your order.
Do you offer exchanges?
At this time, we do not offer size or color exchanges.
If you believe your item was mislabeled or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- A brief explanation of the issue
If an error occurred on our end, we’ll gladly send a replacement or issue a refund.
Damaged, Defective, or Incorrect Items
We want you to love your order. If your item arrives damaged, defective, or incorrect, please email hello@organizedadviser.com within 15 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A description of the issue
Once reviewed, we’ll work quickly to resolve the problem with a replacement or refund if appropriate.
Lost Packages
If your package appears lost in transit, please contact us within 15 days of the estimated delivery date.
Claims determined to be caused by fulfillment or shipping errors on our end will be covered at no additional cost to you.
Refund Eligibility
Refunds are only issued for:
- Damaged products
- Defective products
- Incorrect items sent
- Orders lost due to fulfillment errors
Contact Us
Questions about your order? We’re happy to help.
Email: hello@organizedadviser.com